Return & Refund Policy

Last updated: May 29, 2026

Your satisfaction is our priority. At Royal Honey USA, we take immense pride in the pure quality of our natural honey collections. If you are not entirely satisfied with your purchase, we are committed to resolving your return or exchange smoothly, transparently, and at zero extra cost to you.

1. Return & Exchange Eligibility

Our return policy lasts 14 days from the date of delivery. If 14 days have passed since your package was delivered, we unfortunately cannot offer you a refund or an exchange.

To respect our customers while maintaining health and safety integrity for food-based products, we handle product conditions using the following rules:

  • Opened Box Allowance: We understand that you need to try our honey sachets to know if they provide the natural vitality you expect. For our boxes containing multiple individual sachets, you are fully eligible to return an opened box as long as at least 70% of the original contents remain entirely unused and unopened.
  • Packaging: The remaining items must be returned inside their original retail product box.
  • Clearance, sale, or items explicitly marked as Final Sale are non-returnable and non-refundable.

2. How to Initiate a Return or Exchange

To complete your request, we require your original Order ID as proof of purchase.

  1. Contact our care team directly at hello@getroyalhoneyusa.com with your order details and specify whether you prefer a refund or an exchange for an alternative honey selection of equal value.
  2. Our team will verify your window and email you a pre-paid, printable return shipping label at absolutely no cost to you.
  3. Safely package your product, attach the pre-paid label to the exterior of the shipping mailer, and drop it off at the designated carrier location.

3. Return Shipping Costs & Full Refunds

Original Shipping Fees: We believe in an honest, worry-free customer experience. If your return is approved, we will issue a full refund for your entire out-of-pocket transaction, including any Standard or Express shipping fees paid at checkout.

Return Shipping Fees: Return shipping is 100% FREE. Royal Honey USA covers the full cost of the return transit label because we believe that if our product did not meet your expectations, you should never be penalized to send it back.

4. Refund Processing Timeline

Once your return package arrives at our fulfillment facility and is inspected by our team, we will send you an automated email confirming that we have received the item. We will also notify you of the official approval or rejection of your return based on the 70% product volume rule.

If approved, your full refund will be processed and issued within 2 business days, and a credit will automatically be applied to your original method of payment.

Late or Missing Refunds:

If you do not see your funds after 2 business days, please first review your bank or credit card statement again. Next, reach out directly to your banking institution; it frequently takes an internal processing window for automated credits to clear onto your ledger. If you have completed these steps and still have not received your funds, please contact us at hello@getroyalhoneyusa.com.

5. Damaged or Defective Items

We work tirelessly to ensure your items are packed securely, but we understand shipping accidents can happen. If your honey sachets arrive damaged or leaking from transit, please email us within 5 days of delivery at hello@getroyalhoneyusa.com with your order number and a clear photograph of the damage. Upon verification, we will immediately arrange a brand-new replacement box sent to you at zero cost.

Get in Touch

If you have any questions regarding our 70% consumption rule, our 14-day window, or your free return label, please contact our team directly:

Royal Honey USA is owned and operated by Oakline Ventures LLC.